Hosting Support
Hosting Support
Our Technical Support Center is available 24 24, 7 days 7 to answer your question or resolve your technical difficulties.

Declaration of incident by email
Contact Telephone
Grip distance
On-site Coaching


Submit a problem
The most effective way to contact our technical support department is to send an email to

Contact Hosting Support

So that we can respond in the most efficient and most complete possible, we ask you to send us a detailed report of the problem via email, as explained in the section below.

So that we can help most effectively, we ask that you prepare the following information before contacting our technical support department:
  • Your name and contact information.
  • The name and version of the product.

  • A detailed description of the problem. If you received an error message, please note the exact text. If possible, specify the steps to reproduce the problem.

Our approach to support online or by email is based on tested procedures ensuring troubleshooting as soon as possible. Based on best practices, our multidisciplinary team will assist you on the spot.
 

Commercial Contact: +33 (0)8 25 00 02 55
Technical Support: +33 (0)8 11 07 19 19
Contact mb2i Head Office: +33 (0)4 50 64 05 51
MB2i Help Desk